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How Do Toilet Checks Work?

How do I log toilet checks? When are toilet checks required? How long do I have to check the toilets? How often must I check the toilets?

Matt V avatar
Written by Matt V
Updated over a week ago

How do toilet checks work?

  • Toilet check tasks are generated into your 'Today's Tasks' list at your venue home every hour, on the hour.

  • Each toilet check task then has 59 minutes, and 59 seconds with which to be completed.

  • If that check is not completed, then it is logged as a missed check, and a new task will be generated on the next hour. This task will then have another 59 minutes for completion.


What time do toilet check tasks start and stop?

Your toilet check function is integrated into your open hours in the venue settings, and so if your venue opens at 10am, then your toilet checks start at 10am.

Your toilet checks will cease at your venue close time in the venue settings.


How do I complete a toilet check?

A task will be generated into the task list for each toilet that you have configured at your venue.

To complete the check, just click into the task, answer the questions, and then hit submit. Make sure you do this for each toilet you have configured.

You can change the toilet configuration, and questions at your venue. Keep reading for how to do this.


What happens if I miss a check?

If you miss a check within the 59 minute check window, you cannot go back and complete this check later, you have missed it. Just input a check into the current check window.

A real advantage of this is that it paints a true and accurate picture of legitimate toilet checks at your venue. As toilet check times cannot be falsified, this function creates incredibly robust due diligence around managing standards and safety in one of the most accident prone rooms in your business.


Will the toilet checks affect my venue score?

Whilst the completion of checks required will be tallied into a toilet check score at your venue, this is simply an information tool for you to manage the standards in your toilets.

This score does NOT contribute towards your total daily score, or your venue's total monthly score.

You can view your toilet check score by heading to the 'Performance' page under the 'Overview' dropdown.

Here the toilet check rating refers to the period of time selected in the date range.

Hovering over the graph will drill down to show the performance on specific days, along with all other scoring categories.

Remember: Your toilet check score is for reference and does not contribute to your total venue score.


Can I view the toilet checks on a specific day?

Heading to the toilet check page under the compliance dropdown details the history of all toilet checks in your venue.

Selecting a toilet and clicking 'Manage Toilet' shows a check summary for any date range required, and the check time info can be drilled into if necessary by clicking 'View Records'.


What is the best way to manage toilet checks?

Don't worry too much about your toilet check tasks. Continue to check your toilets with the diligence you always have, and ensure you log it on Hopsy each time.

If you check your toilets each hour already, then aim to log the check at the start of the hour. Then, if your venue is busy you have plenty of time with which to hit the check window on Hopsy.


Can I turn toilet checks off?

For 'Fully Managed' venues, your company controls the toilet check settings. You cannot switch these off at your venue.

For 'Partner Managed' venues you can switch the toilet check tasks on and off in the venue settings.


Can I change how many toilets I have, or what the check questions are asked?

You can indeed change the configuration of your toilets, and the questions asked during the toilet checks. Please see the article: 'How to configure toilets and toilet check questions'.

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