# Hopsy help centre 

> Advice and answers from the Hopsy team

## I'm a venue manager... help me!

- [Rota - Additional Costings](https://help.hopsy.co.uk/en/articles/10944755-rota-additional-costings.md): Showing N.I & Pension contributions on your Rota
- [Bulk updating pay rates](https://help.hopsy.co.uk/en/articles/11036287-bulk-updating-pay-rates.md): This guide is for updating multiple staff members pay rates
- [Adding staff to your venue](https://help.hopsy.co.uk/en/articles/5499739-adding-staff-to-your-venue.md): How to add staff members to your site/venue
- [How to Remove Staff From Your Venue](https://help.hopsy.co.uk/en/articles/5620894-how-to-remove-staff-from-your-venue.md): What should I do if a member of staff leaves?
- [How to Reactivate 'Inactive' Users.](https://help.hopsy.co.uk/en/articles/5620922-how-to-reactivate-inactive-users.md): What do I do if old inactive employees return to work.
- [Forgotten password](https://help.hopsy.co.uk/en/articles/5499777-forgotten-password.md): How to recover your account if you have forgotten your password
- [Setting Job Roles / Rota Work Departments](https://help.hopsy.co.uk/en/articles/5511766-setting-job-roles-rota-work-departments.md)
- [Who Can See Pay Rates?](https://help.hopsy.co.uk/en/articles/7873409-who-can-see-pay-rates.md)
- [Logging Sickness](https://help.hopsy.co.uk/en/articles/8644391-logging-sickness.md): How do I record employee absence?
- [Staff Documents / Personnel Files](https://help.hopsy.co.uk/en/articles/9251298-staff-documents-personnel-files.md): How can I securely upload & store personal documents against staff members?
- [Staff Rota & Staff Management Overview](https://help.hopsy.co.uk/en/articles/9424417-staff-rota-staff-management-overview.md): Tools to effectively manage your team... Online rotas, leave requests, clock-in / timecard management...
- [How to rota staff at your venue](https://help.hopsy.co.uk/en/articles/5511681-how-to-rota-staff-at-your-venue.md): How do I add shifts on my staff rota?
- [How to copy a rota to a new week](https://help.hopsy.co.uk/en/articles/8047117-how-to-copy-a-rota-to-a-new-week.md): Can I save time by copying old rotas to new weeks?.... Yes you can!!
- [Rota Notes](https://help.hopsy.co.uk/en/articles/8120885-rota-notes.md): Can I leave notes on the rota?
- [Adding / changing a staff pay rate](https://help.hopsy.co.uk/en/articles/6127967-adding-changing-a-staff-pay-rate.md)
- [Managing Leave Requests](https://help.hopsy.co.uk/en/articles/5540586-managing-leave-requests.md): How do I manage holiday requests from my staff?
- [Adding leave/holiday for employees](https://help.hopsy.co.uk/en/articles/6423329-adding-leave-holiday-for-employees.md): Can I add a leave or holiday request on behalf of an employee?
- [Add / edit a sales forecast](https://help.hopsy.co.uk/en/articles/6128098-add-edit-a-sales-forecast.md)
- [Adding & editing a clock-in record for a staff member](https://help.hopsy.co.uk/en/articles/5913871-adding-editing-a-clock-in-record-for-a-staff-member.md): How do I edit the clock-in time for a staff member? Can I add a clock-in record if they have forgotten?
- [Hopsy / Roslyn's Payroll Submission Integration](https://help.hopsy.co.uk/en/articles/8141612-hopsy-roslyn-s-payroll-submission-integration.md): Hopsy integrates seamlessly with Roslyn's payroll services
- [Employee Rota Availability / Unavailability](https://help.hopsy.co.uk/en/articles/8851090-employee-rota-availability-unavailability.md): Set times when your team can and can't work & display your weekly rota.
- [What is Clock-In Record Auto-Edit?](https://help.hopsy.co.uk/en/articles/9245551-what-is-clock-in-record-auto-edit.md): How/Why does Hopsy automatically 'snap' clock-in records forward for employees?
- [Understanding My Score](https://help.hopsy.co.uk/en/articles/5519841-understanding-my-score.md): What does my score mean? How can I improve it?
- [Compliance Checks - How Do I Stay Fully Compliant?](https://help.hopsy.co.uk/en/articles/5519985-compliance-checks-how-do-i-stay-fully-compliant.md): How to use the 'Daily Task List' effectively.
- [What are 'Policies'? - A guide to policies for venue managers.](https://help.hopsy.co.uk/en/articles/5863495-what-are-policies-a-guide-to-policies-for-venue-managers.md): A guide to company policies on Hopsy. What are they, and what do I need to do?
- [Assigning Tasks To Venue Employees](https://help.hopsy.co.uk/en/articles/5530008-assigning-tasks-to-venue-employees.md)
- [Using 'Actions' as a Venue Manager](https://help.hopsy.co.uk/en/articles/5520140-using-actions-as-a-venue-manager.md): Using Hopsy 'Actions' in your business to improve your process and follow issues through to closure.
- [How Do Toilet Checks Work?](https://help.hopsy.co.uk/en/articles/5527084-how-do-toilet-checks-work.md): How do I log toilet checks? When are toilet checks required? How long do I have to check the toilets? How often must I check the toilets?
- [Venue Toilet & Toilet Check Configuration](https://help.hopsy.co.uk/en/articles/5527285-venue-toilet-toilet-check-configuration.md): How to configure toilets and toilet check questions at your venue.
- [Incident Reporting](https://help.hopsy.co.uk/en/articles/5526915-incident-reporting.md): How to report an incident at your venue.
- [Completing Risk Assessments](https://help.hopsy.co.uk/en/articles/5755940-completing-risk-assessments.md): How do I complete the generic risk assessments provided by my company?
- [Creating 'Duties'](https://help.hopsy.co.uk/en/articles/6138408-creating-duties.md): Can I create my own checklists? How to use the 'Duties' functionality to create your own site specific checklists.
- [Archiving a Duty](https://help.hopsy.co.uk/en/articles/6138534-archiving-a-duty.md): What do I do if I do not need a duty anymore?
- [How do I handle a fire officer visit?](https://help.hopsy.co.uk/en/articles/8447742-how-do-i-handle-a-fire-officer-visit.md): How can Hopsy help with a Fire Safety Officer visit?
- [Managing Meeting Actions](https://help.hopsy.co.uk/en/articles/5929887-managing-meeting-actions.md): What are 'Actions'? How do I sign off 'Actions'? How do I know what actions I must complete?
- [How do I review a meeting?](https://help.hopsy.co.uk/en/articles/5925958-how-do-i-review-a-meeting.md): I can't mark my actions as complete until I have 'reviewed' the meeting. How do I do this?

## I'm a staff member... help me!

- [My Overview / My Tasks](https://help.hopsy.co.uk/en/articles/5530459-my-overview-my-tasks.md): How do I get to my overview to see my own personal tasks?
- [How do I change my Hopsy profile picture?](https://help.hopsy.co.uk/en/articles/9203888-how-do-i-change-my-hopsy-profile-picture.md): Personalise your Hopsy account by adding a photo / picture / avatar...
- [Adding My Profile Photo](https://help.hopsy.co.uk/en/articles/5616428-adding-my-profile-photo.md): How do I add my profile photo to Hopsy?
- [Hopsy App?.... How to add Hopsy to your iPhone home screen](https://help.hopsy.co.uk/en/articles/5544068-hopsy-app-how-to-add-hopsy-to-your-iphone-home-screen.md): Wish there was a Hopsy app? Well this might just be the next best thing. Add a Hopsy shortcut to your iPhone home screen.
- [Hopsy App?.... How to add Hopsy to your Samsung home screen](https://help.hopsy.co.uk/en/articles/5585525-hopsy-app-how-to-add-hopsy-to-your-samsung-home-screen.md): Add a Hopsy shortcut to your Samsung home screen and use your face or fingerprint to log in.
- [How To Change My Password](https://help.hopsy.co.uk/en/articles/5616410-how-to-change-my-password.md): How do I set a new password on Hopsy?
- [I've Forgotten My Password](https://help.hopsy.co.uk/en/articles/5540346-i-ve-forgotten-my-password.md): How to recover your account if you have forgotten your password
- [How do I change my email address?](https://help.hopsy.co.uk/en/articles/6035460-how-do-i-change-my-email-address.md): What do I do if I get a new email address, or if I want to change the email address that my Hopsy notifications go to?
- [Setup PIN Access - Existing User](https://help.hopsy.co.uk/en/articles/13259305-setup-pin-access-existing-user.md): Setting up quick switch access with a PIN number
- [Logging into Hopsy with your PIN](https://help.hopsy.co.uk/en/articles/15165083-logging-into-hopsy-with-your-pin.md): Accessing Hopsy using your new PIN
- [Setup PIN Access - New User](https://help.hopsy.co.uk/en/articles/13545976-setup-pin-access-new-user.md): To use the quick access each user is required to setup a PIN, they can do this by going to their profile settings and heading to "Set PIN"
- [How To View My Rota](https://help.hopsy.co.uk/en/articles/5530484-how-to-view-my-rota.md): How to see my shifts? As a staff member, how do I see what shifts I am working?
- [How To Request Time Off](https://help.hopsy.co.uk/en/articles/5530519-how-to-request-time-off.md): How do I book shifts off, and request holidays?
- [How do I clock in?](https://help.hopsy.co.uk/en/articles/5951209-how-do-i-clock-in.md): How to clock in and record the hours that you work...
- [How To Clock Out](https://help.hopsy.co.uk/en/articles/5951848-how-to-clock-out.md): How do I clock out after my shift?
- [Understanding My Venue Score](https://help.hopsy.co.uk/en/articles/5540298-understanding-my-venue-score.md): Help me understand how my venue scores
- [Alcohol Sale Refusal Logs](https://help.hopsy.co.uk/en/articles/6999553-alcohol-sale-refusal-logs.md): Can I log alcohol refusals in Hopsy?
- [How do I complete compliance Checks?](https://help.hopsy.co.uk/en/articles/5540337-how-do-i-complete-compliance-checks.md): How to use the 'Daily Task List' effectively as a venue staff member.
- [Using 'Tickets' at my venue](https://help.hopsy.co.uk/en/articles/5540350-using-tickets-at-my-venue.md): Using tickets for venue staff
- [How do I read Policies?](https://help.hopsy.co.uk/en/articles/5866369-how-do-i-read-policies.md): What policies do I need to read, and how do I read them on Hopsy? - A guide for venue staff.
- [How do toilet checks work at my venue?](https://help.hopsy.co.uk/en/articles/5540355-how-do-toilet-checks-work-at-my-venue.md): Toilet checks explained, for venue staff

## I'm a Chef... help me!

- [Food Safety on Hopsy - Overview](https://help.hopsy.co.uk/en/articles/6661245-food-safety-on-hopsy-overview.md): How can Hopsy help manage food safety and HACCP in your kitchen/s?
- [Company Food Safety Configurations](https://help.hopsy.co.uk/en/articles/6671433-company-food-safety-configurations.md)
- [Food Cooking & Reheating Temperature Records](https://help.hopsy.co.uk/en/articles/6670831-food-cooking-reheating-temperature-records.md): How do I capture probed food temperature records in Hopsy?
- [Fridge & Freezer Temperature Checks](https://help.hopsy.co.uk/en/articles/6670659-fridge-freezer-temperature-checks.md): How do I complete temperature checks of my fridges & freezers?
- [Configuring my Fridges / Freezers](https://help.hopsy.co.uk/en/articles/6665483-configuring-my-fridges-freezers.md): How do I configure the fridges and freezers in my venue?
- [Kitchen Dashboard](https://help.hopsy.co.uk/en/articles/6441991-kitchen-dashboard.md): How do I oversee the food safety and temperature record completion at my venue?
- [EHO Visit - How do I show an enforcement officer our compliance records?](https://help.hopsy.co.uk/en/articles/9686090-eho-visit-how-do-i-show-an-enforcement-officer-our-compliance-records.md): Can I print records? What should I do if someone important needs to see records?

## I'm an Area Manager / BDM... help me!

- [Venue Notes](https://help.hopsy.co.uk/en/articles/9404810-venue-notes.md): Record important information about your venues centrally for all company staff to see...
- [Staff Costs Dashboard](https://help.hopsy.co.uk/en/articles/10002145-staff-costs-dashboard.md): How can I manage rota costs, sales forecasts, and clock-in costs for all my venues centrally?
- [Incident reporting for area managers & BDMs](https://help.hopsy.co.uk/en/articles/7122029-incident-reporting-for-area-managers-bdms.md): Analyse incidents reported at your venues, and choose email notifications.
- [Company Staff Rota Functions](https://help.hopsy.co.uk/en/articles/6674766-company-staff-rota-functions.md): Can company staff be added to venue rotas?
- [How to set email alerts](https://help.hopsy.co.uk/en/articles/5537852-how-to-set-email-alerts.md): How do I set email alerts for my fully managed venues?
- [Closing / opening fully managed venues](https://help.hopsy.co.uk/en/articles/5537846-closing-opening-fully-managed-venues.md): How does a BDM close or open one of their venues on the Hopsy?
- [Overseeing Food Safety Temperature Records](https://help.hopsy.co.uk/en/articles/6807848-overseeing-food-safety-temperature-records.md): How do I check what food probe temperature records have been recorded at all of my sites?
- [Gaming Machine Dashboard](https://help.hopsy.co.uk/en/articles/6179104-gaming-machine-dashboard.md): How do I monitor the completion of gaming machine refill tasks?
- [Business Meetings and Actions](https://help.hopsy.co.uk/en/articles/5519674-business-meetings-and-actions.md): Hold slick business meetings with your operators
- [Managing my meetings....](https://help.hopsy.co.uk/en/articles/6653235-managing-my-meetings.md): How can BDM's manage meetings conducted?
- [Deleting Scheduled Meetings](https://help.hopsy.co.uk/en/articles/5742029-deleting-scheduled-meetings.md): How to delete meeting notes that have been scheduled, but are no longer required.
- [Archiving Business Meetings](https://help.hopsy.co.uk/en/articles/6099921-archiving-business-meetings.md): What to do with meetings that no longer require review.
- [Hopsy Audits](https://help.hopsy.co.uk/en/articles/6337995-hopsy-audits.md): How to use Hopsy to manage your audits.
- [How to add a 'Partner' to Hopsy](https://help.hopsy.co.uk/en/articles/5562796-how-to-add-a-partner-to-hopsy.md): How do I list a new partnership company on Hopsy?
- [Closing / opening partner managed venues](https://help.hopsy.co.uk/en/articles/5537783-closing-opening-partner-managed-venues.md): How does a BDM close or open one of their venues on the Hopsy?
- [Attaching a partner to a venue](https://help.hopsy.co.uk/en/articles/5563113-attaching-a-partner-to-a-venue.md): How to align a venue to a partnership company

## Company setup help - managing company functions and settings

- [An introduction to Hopsy for 'Company Users'](https://help.hopsy.co.uk/en/articles/9729068-an-introduction-to-hopsy-for-company-users.md): Company owners / operations directors / area managers... An introductory tutorial: Understanding Hopsy for beginners.