Creating tickets when discovering an issue during a compliance check is a great way to manage the issue through to resolution.
Upon discovering an issue, Hopsy will allow the creation of a new 'Ticket'. This ticket contains a name, description and photographic evidence can also be attached.
When the compliance check is submitted, the ticket record is created and stored in the ticket section of Hopsy.
In this example, we have created a ticket for a loose carpet in a fire escape, discovered as part of the 'Start of day operations checks' at this venue.
The amount of 'New' and 'Open' tickets are summarised on the venue home:
Navigating to 'Tickets' in the 'Overview' dropdown will display the ticket dashboard:
Here, all tickets are summarised and can be filtered by status. You can choose to look at recently new, long term open, or old tickets that have been closed.
New tickets can also be generated here too, independent of a compliance check.
Clicking into a ticket from the index will display the detail:
Here, an employee can be assigned to and given responsibility for the ticket.
In this example, we have assigned Chris, and also left him a note asking him to rectify this issue, or to place a maintenance call.
Chris receives a notification on his Hopsy account to inform him that he has been assigned to a ticket:
Chris can view the ticket from here and add any further comments that he wishes to this work flow, such as maintenance call references or important communication.
When complete, Chris changes the status to 'Closed' to signify the problem is no longer outstanding:
If necessary, old tickets can be searched through on the ticket index. This can provide good documentation for maintenance issues, and also provide great compliance due diligence.